Zoom soc 2 report download
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Zoom soc 2 report download
System and Organization Controls (SOC) 2 Type 2 - Azure Compliance | Microsoft Docs.Legal resources | Zoom
NASDAQ: ZM today announced it has recently received a variety of third-party certifications and attestations, unveiled product innovations, and established programs, which collectively demonstrate the many initiatives undertaken at Zoom that help protect the security and privacy of its users. Zoom recently expanded its list of growing attestations with the following:.
Features designed for security and privacy In addition, Zoom continues to enhance its security features for all users with the introduction of recent innovations such as automatic updates in the Zoom client. With automatic updates, Zoom is helping users to receive important security fixes and other features, improving their overall experience with the Zoom platform.
Industry collaboration for a more secure future To meet the growing needs of its global customer base, Zoom has established programs that bring in expertise and skills from around the world to inform security innovation and identify potential threats. Additionally, Zoom offers bespoke solutions for specific audiences across industries and locations, such as:. Tapping into the power of the security community In addition to the daily testing that Zoom conducts on its solutions and infrastructure, Zoom invested in a skilled global team of security researchers via a private bug bounty program.
Furthering education on Zoom security and privacy features Zoom keeps privacy and security top of mind for all end users. Zoom launched its Trust Center , a one-stop shop for assets and information on Zoom compliance, privacy, safety, and security. It includes compliance and corporate governance resources, a detailed privacy overview, security resources and certifications, a detailed trust and safety overview, and more.
Zoom also recently introduced its Learning Center , which provides a series of free courses to get the most out of Zoom. This includes pre-meeting and in-meeting settings such as passwords set at the individual meeting, user, group, or account level; meeting Waiting Rooms; the ability to lock a meeting, remove, mute or place participants on hold; and much more.
About Zoom Zoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for individuals, small businesses, and large enterprises alike.
VideoCentric Ltd Zoom Rooms. Pricing document PDF. Service definition document PDF. Terms and conditions PDF. If you use assistive technology such as a screen reader and need versions of these documents in a more accessible format, email the supplier at david.
Tell them what format you need. It will help if you say what assistive technology you use. Service scope Software add-on or extension Yes. What software services is the service an extension to Zoom Meetings. Cloud deployment model Public cloud Private cloud. Service constraints NA. User support Email or online ticketing support Email or online ticketing. Support response times Support is available up to 24 x 7, including Public Holidays, where agents or technical engineers are available for email or live support.
Tickets are prioritised based on the type of issue and response times depend upon the priority of the ticket. User can manage status and priority of support tickets Yes.
Phone support Yes. Phone support availability 24 hours, 7 days a week. Web chat support Web chat. Web chat support availability 24 hours, 7 days a week. Web chat support accessibility standard WCAG 2. Web chat accessibility testing Zoom is committed to ensuring universal access to our products and services, so that all meeting hosts and participants can have the best experience possible.
Zoom's accessibility features enable users with disabilities to schedule, attend, and participate in Zoom meetings and webinars, view recordings, and access administrative features across our supported devices. Onsite support Yes, at extra cost. Support levels VideoCentric provide the UK's most comprehensive services for the world's leading Video Conferencing manufacturers, which provides value added support on top of the manufacturers standard support levels.
Alongside VideoCentric's levels of onsite support with the UK's most experienced technical engineers, Zoom provides free support through the Customer Success Manager group. The CSM group is responsible for on-boarding new clients, training users and identifying any additional resources necessary for customer success and happiness.
Zoom also provides free access to training and support videos on the zoom. For larger Zoom clients, a dedicated Account Manager will be assigned and is available to visit clients on site and engage engineering resources to support any technical requirements. Support available to third parties Yes. Onboarding and offboarding Getting started Customers are assigned a Client Success Manager who is responsible for assisting with user training, adoption and problem resolution.
The CSM is assigned for the life of the account. Service documentation Yes. End-of-contract data extraction Upon contract termination, Zoom deactivates all user IDs related to the customer account and any saved data is deleted. Therefore, the customer will have to download any recorded meetings prior to their termination date by visiting their online user profile, navigating to their recordings and downloading selected recordings to an alternate source.
End-of-contract process Upon termination of the customer's contract, Zoom will deactivate all user IDs associated to that billing account and delete any saved recordings. Using the service Web browser interface Yes. Application to install Yes. Designed for use on mobile devices Yes. Differences between the mobile and desktop service NA.
Service interface Yes. Accessibility standards WCAG 2. Accessibility testing Zoom is committed to ensuring universal access to our products and services, so that all meeting hosts and participants can have the best experience possible.
API Yes. Our API is a server side implementation designed around REST, it does not support cross-origin resource sharing or access via a client side web application. The Zoom API helps manage the pre-meeting experience such as creating, editing and deleting resources like users, meetings and webinars. It also provides access to post-meeting information for tasks such as reporting and analytics.
It does not provide access to the in-meeting experience such as current attendee list, who is current speaker or ability to mute participants; if you seek these features please have a look at our SDKs.
API documentation Yes. API sandbox or test environment Yes. Customisation available Yes. Analytics Service usage metrics Yes. Metrics types The Zoom Dashboard allows administrators on the account to view information ranging from overall usage to live in-meeting data.
This data can be used to analyse issues that may have occurred as well better understand how users are holding meetings within your company. The Meetings section allows you to see the total live meetings as well as past meetings. Past meetings can be exported to a CSV file. This overview will show if audio, video, screen sharing, and recording were being used in the meeting as well.
You can also see the license types of each user on your account. Resellers Supplier type Reseller providing extra support. Organisation whose services are being resold Zoom. Staff security Staff security clearance Other security clearance. Asset protection Knowledge of data storage and processing locations Yes. User control over data storage and processing locations No. Penetration testing frequency At least every 6 months.
Zoom | Privacy and Security - Plan, Track, & Support
Each of the criteria have corresponding points of focus, which should be met to demonstrate adherence to the overall criteria and produce an unqualified opinion no significant exceptions found during your audit. One benefit to the trust services criteria is that the requirements are predefined, making it easier for business owners to know what compliance needs are required of them and for users of the report to read and assess the adequacy.
Many entities outsource tasks or entire functions to service organizations that operate, collect, process, transmit, store, organize, maintain and dispose of information for user entities. SOC 2 was put in place to address demands in the marketplace for assurance over non-financial controls to prevent SOC 1 from being misused just like SAS 70 was. The most recent updates to Zoom soc 2 report download 2 occurred in and must be in place for reports issued zoom soc 2 report download or after December 16, Further, beyond attesting to the SOC 2 Criteria and Zoom downloadthere are mappings to other relevant frameworks that can be included and addressed within a SOC 2 report to make it more flexible and useful to Organizations.
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